The world is made up of big picture thinkers and the detail obsessed. At Arunreas, we believe that the big picture is made up of the small details, some of them so subtle that often people don’t even realise they’re there. Satisfaction’s such a general and pleasing feeling that you might not be able to ascribe to any one (big) thing. These are the little touches of luxury and service that each contribute to taking your experience from feeling like “the extra mile” to exquisitely far beyond.
We aim to do this in a thousand different ways from the first moment each guest walks through the door. Our reception team — under the leadership of Lucas Khun — is wholly dedicated to ensuring that every guest is catered for in the way that they require. We have no “one-size-fits-all” model here. For his hard work and dedication to customer satisfaction, Lucas was shortlisted as Front Office Hotelier of the Year for the most recent Hotelier Awards Asia
Our rooms are cool and peaceful havens of tranquility, where you’ll find all the things you would expect from a premier hotel, but also a few things more. From the provided iPhone, free to use during each guest’s stay and pre-loaded with music and the vital numbers any visitor to Cambodia needs, to the selection of divinely scented l’Occitane beauty products in the shower. Then there is the elegant wooden gentleman’s valet in each room (together with an iron and ironing board in each wardrobe for any last-minute touch-ups). Our dressing gowns are made from the finest cotton, ready to enfold our guests once can pull themselves out of the stunning stone plunge pool in their suite.
These are just a handful of the small details, and there are many more, that add up to the Arunreas Experience. Come try us out to see them for yourself.